Cargill Application Development Supervisor in Heredia, Costa Rica

Application Development Supervisor

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Purpose:

The Operations Supervisor is responsible for providing global operational support of the application middleware environment to meet incident and request service level agreements utilizing the BMC Remedy ITIL tool. The Operations Analyst performs queue management, issue triage, service request fulfillment, represent and implement emergency changes, root cause investigations, maintenance activities, fulfillment of life cycle activites, environment builds, as well as incident resolution of issues and problems which are ambigious and complex. This position will work an 8hr shift Monday thru Friday (8hrs x 5days) and will participate in a weekend & holiday on-call support rotation (12hrs x 2days).

Main Accountabilities:

Responsibility/Duty

  • Incident & Service Request Management and Team management, resolve pro-active/monitored issues, identify & escalate reoccurring problems, and resolve issues reported by other IT teams or trading partners. Troubleshoots moderately complex application software issues, and utilizes a standard and full knowledge to resolves issues.

  • Works with the IT business partnering capability and interacts with management, consultants, and users to compile and prioritize enhancements and defect resolutions to applications and successfully implement changes. Performs moderately complex ongoing application and system support. Participates in performance improvement activities.

  • Queue Management to ensure timely communications regarding response and resolution to; incidents, service request or general tasks assigned to the Remedy queue, providing standard information regarding the integration and deployment of applications across the business.

  • Provides input into the strategy and technical planning of system/application technology in accordance with internal and external software and TGRC compliance standards.

  • Includes providing input for formulating and defining system scope and objectives

  • Includes providing input for the assessment of supportability and effectiveness of total systems throughout system lifecycle.

Miscellaneous Duties

  • Adaptable and curious with a strong desire to learn more than taught

  • Keen Sense of priorities coupled with focus on relentless determination

  • Resiliency to learn, recover, and take the risk to grow outside their comfort zone

  • Pursue and reinforce collaboration with a focus on creating a positive customer experience

  • Change leadership in a highly complex, ever evolving environment

  • Working knowledge of ITIL; Incident, Change, Problem, & Release including the development of SLA/OLA

  • Ability to communicate up, down and across the organization in both business and technical terms

Qualifications

Required Qualifications:

  • Bachelor’s Degree in , in business, engineering, computer science, IT, or MIS

  • 6- 8years of experience leading IT teams.

  • Should have experience of ITIL process. Should be familiar with Remedy process

  • Proven experience with global customer service or working with a culturally diverse team.

  • Proven experience with Unix and Microsoft server environments, database, and general networking fundamentals

  • Proficient experience in Application Development lifecycle

  • Proven experience in A2A and/or B2B integration support

  • Proven experience in web technology support including Java and windows web technologies

  • Proven Experience working with partners to evaluate business needs and define requirements

Preferred Qualifications:

  • Tibco / Webmethods middleware profiles

  • Technoclogies – Tibco BW(Business Works,), RV, Tibco EMS, TiBCO Products, Enterprise message Service, Hawk.

Job Information Technology

Primary Location Costa Rica-Heredia

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: SAN01382