Cargill Customer Billing Processor in Heredia, Costa Rica
Customer Billing Processor
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
This position is responsible generating Accounts Receiveable billing documents, monitoring errors and discrepancies for any system generated billing documents, providing special handling services and coordinates output of billing documents. In addition, this role is to provide assistance to our Business Unit partners for general billing issues. We value optimal customer service, while focusing on processing efficiencies and supporting a team environment.
50% Generate Billing Documents – this includes the creation and generation of A/R billing documents, Intercompany documents, monitoring multiple reports to determine what is preventing orders or invoices from processing completely and to mange invoice exception resolution.
35% Special Handling – Enter A/R invoice information into customer web portals to ensure invoices are paid in a timely manner, provide documentation, such as BOL’s and vouchers, with customer invoices based upon specific customer requirements.
10% Output – Receive notification on output failures, work with the customer to get accurate contact information and update our system so future invoice distribution is successful.
5% Customer Service – Assist with adhoc requests or other billing duties as needed.
2 year Associate Degree or equivalent business experience
Proven knowledge/profiency in MS Office programs (Word, Outlook, Excel).
Exceptional customer service skills
Ability to manage and prioritize multiple demands simultaneously
Problem-solving skills with an ability to identify and resolve problems in a timely manner
Strong listening and communication skills
B2 Level of English based on CEFR
Strong desire to work in a team environment, but also the ability to work independently
Ability to adapt to change and learn quickly
Ability to read, and understand documents
Demonstrate organizational and time management skills
Attention to detail
AS 400 (CMMP,JDE) Experience
Proficient in Excel
Primary Location Costa Rica-Heredia
Job Type Standard
Shift Day Job
Req ID: SAN01401