Cargill Position Management Coordinator in Heredia, Costa Rica
Position Management Coordinator
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
This position will be main point of contact for managers, employees and HR professionals requesting services related to position management or PDS creation. It will be responsible to coordinate and/or consult with other teams such as Compensation, Market HR, PDS specialists the completion of service requests, keep the clients informed about the progress of the requests and provide them a final resolution.
The main activities performed will be related to handling requests for creation of new positions, update of existing positions, duplication of positions, promotions and other activities related to position management.
Case management – 15%
Act as a single point of contact for the client regarding a request
Review daily all service requests assigned to them and update the necessary information
Inform the clients on a regular basis about the progress made on their requests;
Clarifies with the client the request assigned to them and take the appropriate actions to move the case towards resolution
Verifies the information provided by the clients using the systems available to them (Employee Central, Taleo)
Position management – 50 %
Collect the necessary information to create new positions working with the clients and where needed with other HR professionals
Complete the Foundational object forms required for creation of position IDs
Update where required the attributes of the positions
Set up of new positions
Save final PDS in repository
Consult the managers across the region and support them in building of a new PDS, under the guidance where needed of the PDS specialist
Employ general knowledge of the Global Job Catalogue (GJC), the GJC codes, cost centers and legal entities structure to complete the service requests
Understand and apply Cargill’s promotion practices and policies across the region and resolving various customer requests
Relationship management – 10%
Work directly with managers to review and provide consultation on PDSs. Gain trust through effective communication and listening skills.
Collaborate with various HR partners – Recruitment, Employee Experience, Compensation to verify different processes, information or fulfil a customer’s request
Compliance – 10%
Ensure appropriate governance is followed when creating a new position, updating an existing one or advising managers on promotions and other type of requests
Ensure managers understand subsequent steps in the process (mapping to the GJC/band) prior to posting.
Research, analyses, tools and systems – 10%
Have solid knowledge of Employee Central, Remedy Force, Taleo and other HR systems employed in the everyday work
Keep all Remedy Force service requests up to date
Create new job postings in Taleo upon manager’s request
Create/modify positions in My HR Info (EC); includes position changes after posting for regional positions
Participate in projects or initiatives to support related processes
Performs other tasks as requested by the direct manager or a senior team member
1 or 2 years of working experience in Customer Service for USA
1 or 2 years of working experience in Share Services
Advance English level (B2)
1 or 2 years of working experience in Human Resources.
Job Human Resources
Primary Location Costa Rica-Heredia
Job Type Standard
Shift Day Job
Req ID: SAN01571