Cargill Customer Service Executive in Malolos, Philippines

Customer Service Executive

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Purpose

The Customer Service organization in is responsible for providing an exceptional level of customer support, ensuring professional, accurate, and timely processing of customer-facing transactions. The role is also responsible to manage internal customer-related matters, including offering direct support of the Key Account Management (KAM) program.

This role will serve as the main contact for administering customer orders and the order fulfillment process, including all related activities such as pricing, logistics and registration. The Customer Service Executive must understand the products and offerings offered by CPN. This role ensures that customer service is provided in a manner that meets customer expectations, by working across internal functions, locations, and businesses.

This role proactively monitors transaction statuses and invoicing accuracy. This position supports the KAM concept by precisely tracking existing orders and future forecasts. The individual will understand Cargill’s intentions to expand our services and products to the customer, and actively support efforts to succeed in this growth.

As a premium provider of nutrition concepts, the customer service organization will offer an outstanding degree of professional support that strengthens the reputation of the Provimi brand.

Responsibilities

  • Ensure accurate and timely processing of customer transactions and order fulfilment, by actively partnering with manufacturing locations’ customer service teams.

  • Actively work across businesses and functions to provide seamless customer support; seek to timely respond to customer issues at levels closest to the customer.

  • Provide professional and friendly communication for all direct or indirect customer service matters. Demonstrating a high degree of commitment to resolve customer needs. (order placement, pricing confirmation, volume adjustments, quality complaints, etc.)

  • Engage in indirect activities required to offer customers exceptional service, including professional support on: registration, logistics, invoicing, credit, payment terms & its collection and quality matters.

  • Understand customer budget projections and key account plans – actively monitor actual trends and outlook vs. budget and forecast. Work with the finance and commercial team on monthly stock-take and preparation of sales and variance reports respectively.

  • Partner with local management to develop and improve design of customer service organization, including systems and process design.

Qualifications

Qualifications

  • Minimum Diploma in business related discipline

  • Minimum 3 years of business experience, preferably in customer relation

  • Customer oriented, highly organized and attentive to details

  • Professional communication skills in English

  • Strong ERP system/platform knowledge in SAP

  • Self-starter and ability to work on own initiative

  • Ability to work cross-functionally to drive business and customer development

  • Innovative and pro-active

  • Results oriented

Job Supply Chain Management

Primary Location Philippines-03-Malolos

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: MAL00268