Cargill Customer Service Representative in Martorell, Spain

Customer Service Representative

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Purpose

The Customer Service Representative is responsible for processing customer orders while maximizing the satisfaction of our customers throughout the enterprise. This position is the first contact point for customers for all order-related issues and acts as an interface to other internal CTS departments. This position is required to navigate fluidly between multiple operating systems including SAP and JD Edwards (Aforce) to execute a limited scale of customer service activities.

This position will support Sales and product line to realize the business and champion Supply Chain procedures & business rules.

Finally this position is expected to understand and anticipate requirements of a diverse customer base for a wide range of products; analyze needs and conditions within our business to meet customers’ expectations for the respective product lines.

Principal Accountabilities

  • Responsible for the management of customers’ orders, from order intake to overdue recovering, in line with contract, procedure guidelines and customer expectations

  • Pro-actively follows up all the key stages of an order such as availability check and regular customer updates

  • Enable and manage adequate communication with Contract Desk, Commercial team, and other Supply Chain functions

  • Works with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements

  • Prevents overdue in checking daily information in Aforce system, follows up overdues together with the account manager and sales support functions.

  • Assist with the creation and verification of credit/debit invoices for customers

  • Actively participates in the Customer Incident Management process as each situation requires

  • Actively participate to the forecasting process

  • Enforce all Supply Chain business rules and notify deviations (lead times, surcharges, Communication flows, etc.)

  • Back up for other team members

Qualifications

Required Qualifications

  • Suitable Language skills for the required area: English, Spanish (mandatory)

  • 2 years of Customer Service or supply chain experience

  • Proficiency in Microsoft Office Package (Outlook, Excel, etc.)

  • Demonstrated problem solving and decision making skills

  • Heart of Cargill Leadership (Integrity, Conviction & Courage)

  • Learning capacity (curious, adaptable, broad perspective,

  • Execution capacity (keen sense of priority, motivate for high performance and excellence, strong motivation, strong communication) - Ability to prioritize and make good decisions in times of urgency

  • Customer Focused

Preferred Qualifications

  • University degree

  • More than 2 years of Customer Service or Supply chain (planning) experience

  • Business to Business Experience

  • Ability to work within a medium size team, with a strong team spirit

  • Strong autonomy, required for the management of daily processes

  • Strong, ability to manage stressful situations

  • Structured and Organized profile

  • Office expertise (strong proficiency in Excel and Access will be a plus)

  • Experience in SAP/JDE

Job Supply Chain Management

Primary Location Spain-CT-Martorell

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: MAR00529