Cargill Customer Service & Documents Coordinator - Melbourne in Melbourne, Australia

Customer Service & Documents Coordinator - Melbourne

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

About us

Working at Cargill is an opportunity to thrive – a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. With over 150 years of experience Cargill provides food, agriculture, financial and industrial products and services to the world. We operate in 70 countries and have 150,000 employees who are committed to working every day to nourish the world in a safe, responsible and sustainable way. Learn more at www.cargill.com

Your Opportunity

A new and exciting opportunity has recently become available for you to join our APAC Malt Supply Chain team as a Customer Service and Logistics Coordinator. Reporting to the Sales Outbound Logistics Supervisor, you will be a customer service and logistics guru whom will strive to meet your customer’s requirements. You will also play an active role in contract management, sales order processing and transportation logistics to ensure we deliver Malt to our customers in full, in quality and on time.

You will be the first point of contact for our domestic customer base and poses strong communication skills, both verbal and written. You will play an integral role to ensure our customers are supported with superior care thought out their dealing with Cargill. You will be a natural when it comes to resolving customer escalations and pride yourself in delivering a world class customer experience.

Qualifications

All about you

We are looking for an energetic and customer focused individual with a logistics background who possesses the follow:

  • A strong track record of success in an export or domestic customer service / logistics related role, while applying principles of customer service excellence

  • Understanding of export shipping including documentation

  • Demonstrated ability to effectively resolve customer issues/complaints.

  • Leadership skills which we value highly, as we preparing for a takeover of managing a team of 4 in 12 to 24 months

  • Clear communication skills are vital.

  • In-depth knowledge and understanding of logistics processes and customer service

  • Familiar with applications such as SAP, BSM, LIMS etc.

  • Ability “to read” the customer, being attentive to customer needs, calming

  • Knowledge of the product and customer processes

  • Ability to use positive language

  • Self-motivated and able to work under pressure

  • Excellent time management and follow up skills

  • Superior attention to detail

  • Have a goal orientated focus

  • Ability to deal with surprises, persuasive

Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.

Job Transportation/Logistics and Forwarding

Primary Location Australia-VI-Melbourne

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: MEL00363