Cargill Quality Assurance Officer Mouscron in Mouscron, Belgium

Quality Assurance Officer Mouscron

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


Job location(s): Mouscron, Belgium

As part of the local FSQR team, the FSQR officer is responsible for complaint management process including the management and coordination of individual customer complaints received via product delivery or audits, supporting the organization on root cause analysis and corrective/preventive actions on the key drivers for product complaints as well as general follow up on the complaint management and CAPA program effectiveness and continuous improvement.

In addition, the FSQR officer is responsible for the effective implementation of the elements of the Food Safety Management program, consistent with the Cargill standards and in alignment with customer and industry requirements. He is the coordinator of the HACCP team (Food Safety) and potentially the team leader.

Major Tasks

60% Food Safety and Quality

  • Responsible for the complaint management process, including investigation (RCA), development of the action plan and communication with customers.

  • Key contact during the customers, third parties (eg: FSSC 22000), and governmental audits, including follow up of the action plan.

  • Accountable for maintaining and coordinating the day to day HACCP (Food Safety) Team and related initiatives; resulting in effective food safety management programs in line with Regulatory, Corporate Food Safety and FSQR certification requirements.

30% Continuous improvement

  • Follow up of site performance, data analysis and reporting on key drivers for complaints. Working closely together with the factory team and other functions on identification of potential root causes for the main bad actors and development an follow up of the Corrective and preventive Actions (CAPA) identified.

  • Responsible for the continuous improvement of of the local complaint and the local CAPA management process.

  • Preparing of the monthly, quarterly and annual customer quality performance metrics, scorecards and documentation to be used during quality review meetings with key customers.

  • Subject Matter Expert (SME) on CAPA process and methodology like 5 Why analysis, Ishikawa diagrams, etc…

  • Driving the trending and analysis of the results and outputs of Food Safety Team and HACCP performance and identify the areas for further improvement or for removing non-value added activities.

10% Back up

  • Back up role in the local FSQR team of Mouscron


Required Qualifications

  • Master in food science biochemistry or microbiological science or equal scientific education in combination with relevant experience in food industry for several years

  • Ideally min. 3-5 years in food industry

  • Good knowledge and experience of HACCP, FSSC 22000

  • Basic knowledge of food safety legislation

  • Fluent in English, French and Dutch. Other languages (German…) are a plus

Preferred Qualifications

  • Experience with problem solving techniques and continuous improvement

  • Experience in food safety training communication

  • Experience in Auditing techniques

Our Offer

In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today.

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Job Quality Assurance/Food Safety

Primary Location Belgium-WHT-Mouscron

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: MOU00439