Cargill Global IT Master Data Supervisor in San Antonio de Belen, Costa Rica

Global IT Master Data Supervisor

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


Position Purpose:

This position will be accountable for the execution of master data management processes (e.g. for customer, vendor, address book, material, and finance) within their region ensuring service levels are met while adhering to relevant data standards (e.g. enabling enterprise process strategies, functional or transactional requirements, and local regulatory/legal requirements). This position will work closely with Enterprise Data Steward(s) and other operations teams within CBS.

The Global IT Master Data Supervisor position will have direct accountability for the various master data activities that occur within the San Jose CBS Center. This role will help to communicate up through the CBS Center itself as well as to have direct ties to the Global Master Data Services team.

Principal Accountabilities:

45% Relationship and Service Management

Ensure service levels (SLAs) are met in accordance with business needs and expectations.

Ensure relevant data standards are met in conjunction with the Enterprise Data Stewards.

Drive continuous improvements in the master data management processes exploring people, process, and technologies solutions.

Build and maintain relationships with key business process outsourcers.

Collaborate with E2E services across LATAM providing alignment on processes that rely on master data services

Implement, execute, and manage the work intake of new master data management activities.

25% Project Execution and Value Realization

Assist with monitoring, compliance and execution as it relates to master data set-up and verification activities.

Subject matter expertise in identified master data domains (e.g. customer, vendor, material, finance).

Lead the design and improvement of processes for executing complex, cross-department data maintenance requests.

Analyze and execute requests from the Business Units to perform master data creations, updates and deletions accurately while adhering to data standards and understanding the impact across the organization.

If requests do not align to data standards, provide detailed information to the business with rationale for not proceeding with the core master data transaction and evaluate and recommend alternatives.

Comply with and champion enterprise data policies for assigned data domains; ensuring documentation of internal processes, procedures, tools are maintained accurately.

Manage risk and controls related to Address Book compliance to Cargill policies (ex. Payment Control Policy).

Act as an escalation point for Master Data Analysts on complex scenarios.

Ensure compliance with audit requirements

25% People and Budget Management

Select, develop and retain a high performing team.

Establish and lead a culture of engagement in which people develop and apply their talents while enabling work/life choice.

Deliver timely and effective performance feedback.

Coach and/or train employees in career/performance development.

Ensure delivery of quality work product by team.

Accountability for budget management for San Jose DBI

5% Other duties as assigned



  • Bachelor’s degree in IT, Accounting or Finance

  • Minimum of 6 years of or accounting/finance experience or business process experience

  • Minimum of 3 years of experience in the supervision of operational teams

  • Proven experience engaging stakeholder management relationship

  • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)

  • Advanced English level


  • ERP experience, specifically Oracle Oneworld, World Enterprise ERP, or SAP

  • Project management expertise

  • Internal controls experience (COSO)

Job Information Technology

Primary Location Costa Rica-Heredia-San Antonio de Belen

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: SAN01378