Cargill Customer Service Rep in Sheboygan, Wisconsin
Customer Service Rep
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Position Purpose & Summary:
Ensure all customers, sales and related internal departments receive a high quality level of service and support through knowledge of product, process and systems as part of a cooperative team environment. Strive to find solutions that satisfy customer, sales and company goals.
85%Responsible for developing meaningful relationships with customers, sales and other departments to proactively inform, guide and provide solutions building a solid team and loyal customers from customer order to invoice settlement.
Customer Service holds a key role in the business handling a variety of customer facing activities:
Receive/enter/monitor customer orders, returns and credits
Follow-up with pricing, credit, quality assurance, transportation, warehousing and supply chain
Monitor various reports to properly maintain orders, returns, complaints, contracts, forecast, etc.
Ensure timely resolution of customer complaints and capture associated costs
Maintain customer accounts and update requirements as needed
Customer contract knowledge and maintenance
Participate in obtaining forecast information and Demand Planning solutions
Accounts Receivable: Short pays/Open Invoices - Monitor, investigate and provide solutions to customer/company
Acquire product application knowledge
Provide new product information to encourage sales
5%Maintain and analyze metrics to identify and drive opportunities for continuous improvement.
5%Special projects to promote/drive personal development and to strengthen business acumen.
5%Visit Customers, attend/work trade shows and any other duties as assigned.
Associate’s Degree in Business or related field
At least 2 years of Customer Service experience
Proficient in Microsoft Office Suite
Experience with SAP
Demonstrated problem solving ability
Excellent verbal and written communication skills
Strong organizational and follow/up skills
Strong time management skills
Ability to adapt quickly to changes or interruptions
Self-starter / self-motivator
Ability to be proactive
Ability to maintain a positive attitude in challenging situations
Ability to collaborate with other individuals across all levels of the organization
Bachelor’s Degree in Business or related field
2 years of Customer Service experience
High proficiency level working with and troubleshooting computer systems such as SAP.
Equal Opportunity Employer, including Disability/Vet.
Job Quality Assurance/Food Safety
Primary Location US-WI-Sheboygan
Job Type Standard
Shift Day Job
Req ID: SHE00143