Cargill Customer Service Rep in Sheboygan, Wisconsin

Customer Service Rep

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Purpose & Summary:

Ensure all customers, sales and related internal departments receive a high quality level of service and support through knowledge of product, process and systems as part of a cooperative team environment. Strive to find solutions that satisfy customer, sales and company goals.

Principal Accountabilities:

85%Responsible for developing meaningful relationships with customers, sales and other departments to proactively inform, guide and provide solutions building a solid team and loyal customers from customer order to invoice settlement.

Customer Service holds a key role in the business handling a variety of customer facing activities:

  • Receive/enter/monitor customer orders, returns and credits

  • Follow-up with pricing, credit, quality assurance, transportation, warehousing and supply chain

  • Monitor various reports to properly maintain orders, returns, complaints, contracts, forecast, etc.

  • Ensure timely resolution of customer complaints and capture associated costs

  • Maintain customer accounts and update requirements as needed

  • Customer contract knowledge and maintenance

  • Participate in obtaining forecast information and Demand Planning solutions

  • Accounts Receivable: Short pays/Open Invoices - Monitor, investigate and provide solutions to customer/company

  • Acquire product application knowledge

  • Provide new product information to encourage sales

5%Maintain and analyze metrics to identify and drive opportunities for continuous improvement.

5%Special projects to promote/drive personal development and to strengthen business acumen.

5%Visit Customers, attend/work trade shows and any other duties as assigned.

Qualifications

Required Qualifications:

  • Associate’s Degree in Business or related field

  • At least 2 years of Customer Service experience

  • Proficient in Microsoft Office Suite

  • Experience with SAP

  • Demonstrated problem solving ability

  • Excellent verbal and written communication skills

  • Strong organizational and follow/up skills

  • Strong time management skills

  • Ability to adapt quickly to changes or interruptions

  • Self-starter / self-motivator

  • Ability to be proactive

  • Ability to maintain a positive attitude in challenging situations

  • Ability to collaborate with other individuals across all levels of the organization

Preferred Qualifications:

  • Bachelor’s Degree in Business or related field

  • 2 years of Customer Service experience

  • High proficiency level working with and troubleshooting computer systems such as SAP.

Equal Opportunity Employer, including Disability/Vet.

Job Quality Assurance/Food Safety

Primary Location US-WI-Sheboygan

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: SHE00143