Cargill CRM Solution Manager in Wichita, Kansas

CRM Solution Manager

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

As the Customer Relationship Management (CRM) Solution Manager, reporting to the CPG Sales Excellence Lead, you will primarily be responsible for the management of salesforce.com systems that have been deployed across Cargill Protein Group. This will include troubleshooting technical issues, assisting users as their first point of contact, coordinating with support to implement new system configurations and updates, business data uploading, creating reporting and dashboards, developing best practices, working with internal and external vendors, creating and maintaining technical and training documentation, and tracking and ensuring issues are resolved. You will assist with the relationship between IT and the business to ensure project timelines and expectations are being met, systems are functioning as intended, and processes are optimized and being performed by the correct people.

This position will be located in Wichita, KS United States.

Principal Accountabilities

40% System management of Salesforce.com (troubleshooting technical issues, assisting users, coordinating new system configurations and updates, Creating reports and dashboards, business data loading, developing best practices, working with internal and external vendors, creating and maintaining technical and Training documentation, and developing and communicating action plans to resolve issues

30% Drive sales initiatives, CRM adoption / use ability, remain engaged with key stakeholders including potential training

20% Execute change management / best practices

5% Understand and be able to create and update WalkMe walkthroughs and provide usage statistics as needed

5% Other tasks as needed

Qualifications

Required Qualifications

  • Bachelor’s Degree

  • Minimum of 2 years’ experience performing reporting and analysis, sales, sales operations and /or marketing role in a commercial, CPG, or related environment.

  • Familiarity with Salesforce.com navigation

  • Demonstrated knowledge of business data management tools, applications, and techniques

  • Experience conducting solution demonstrations

  • Demonstrated ability to capture business requirements for application development and create training and process flow documentation

  • Creative mind with forward vision in business analytics and ability to find insights from data

  • Demonstrated customer focus with strong communication skills

  • Demonstrated initiative, analytical, decision making and problem solving skills

  • Highly organized, task oriented, independent worker including the ability to manage multiple tasks and priorities in a fast paced environment with tight timelines

  • Demonstrated leader and collaborator to analyze data, lease with other departments and execute on strategic initiatives and ability to engage with stakeholders at all levels in the organization

  • Microsoft Office suite intermediate to advanced skills

  • Ability to travel up to 15%

Preferred Qualifications

  • Salesforce.com training or certification

  • Minimum 2 years of experience with a CRM tool, preferably web based

  • Experience with Configure Price Quote tools

  • Experience with WalkMe

  • Previous project management experience

Equal Opportunity Employer, including Disability/Vet.

Job Sales

Primary Location US-KS-Wichita

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: WIC03721