Cargill Middleware Operations Lead in Bangalore, India
Middleware Operations Lead
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Manage and supervise middleware support team across multiple service delivery locations.
Incident & Service Request Management, problem management, identify & escalate reoccurring problems and drive the resolution action.
Ensure SLA / OLA adherence to the highest levels and achieve operational excellence as per ITIL standards and framework.
Owns utilization of operational resources in the team.
Ensure adherence to all defined processes and following of all defined metrics to measure performance
Work with the business partners to compile and prioritize enhancements and problem resolutions to applications and successfully implement changes.
Ensure appropriate billing and timesheet accountability is maintained. Also ensure timely approvals of all expenses are logged.
Strive to bring down the cost of operations through a continuous improvement initiative.
Team performance management for the Operations Team under his/her span of control.
Stakeholder management and reporting through operational dashboard.
Provides inputs into the strategy and operational planning of system/application technology in accordance with internal and external software compliance standards.
Provides technical leadership to the operational team members for critical problems and major incidents.
Plan system outages and ensure proper SOPs are executed to minimize impact to business.
Plan applications/infrastructure releases and configuration changes.
Review and oversee deployment activities – implementation and roll-back plan.
Review tickets backlog and ensure zero or near-zero compliance
Proactively assess and mitigate risks associated with production changes on platforms and application.
Plan and lead process improvement initiatives to drive the team towards delivery excellence.
Identify areas of service improvement and present to senior management.
Work with service providers to define responsibilities, review SOWs and govern outsourced work.
B.Tech/ M.Tech in Computer Science
16 years of relevant experience in IT industry majorly in the application integration area.
10 years of experience Application Maintenance and Support area.
Should have led large support teams implementing ITIL processes and Application Management Services (AMS).
Technical knowledge on integration technologies (TIBCO, API Gateway,Webmethods, MFT , Dell Boomi, etc)and well versed with problem management in middleware space.
Well versed with ticketing tools like Remedy, Service Now, etc.
Deep knowledge into the integration solutions and standards.
Extensive experience in working with 3rd-party resources and Vendor resource management
Demonstrate strong people leadership to motivate and drive team towards Operational excellence.
Job Information Technology
Primary Location India-KA-Bangalore
Job Type Standard
Shift Day Job
Req ID: BAN03012