Cargill Customer Operations Rep in Lenexa, Kansas

Customer Operations Rep

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

As a Customer Operations Representative you will work in a fast paced team environment, interacting telephonically with Cargill farm customers, sales and merchandising teams, and location employees. Main responsibilities are accounting focused, including preparation of grain settlement documents, issuing payments and control and monitoring activities, as well as other related duties. You will be responsible for meeting productivity goals on these activities.

Principal Accountabilities

70% Truck Grain Settlements- complete simple grain accounting transactions to ensure timely and accurate processing of payments to farmer and commercial customers. Work with multiple locations, sales team members & customers remotely from a centralized settlement office. Utilization of AgHorizon’s In-House Grain Accounting System (Lynx), JD Edwards and SalesForce.com systems in conjunction with various MS Office applications. . Meet settlement transaction productivity goals, as established by the workforce management process.

20% Control & Compliance - Perform control and monitoring functions relative to accounts payable, accounts receivable including credit, state & federal warehousing requirements, customer account setup & modification, prepare customer communication updates relative to grain settlements, customer mailings and other duties as assigned.

10% General Support – Cash application, assist other co-workers as needed, assist with special projects as needed, and any other duties as assigned.

Qualifications

Required Qualifications

  • High School Diploma or equivalent

  • 2 years finance, accounting, customer service or related work experience

  • Demonstrated high levels of interpersonal communciation, written and verbal communication, and documentation skills

  • Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently

  • Ability to multi-task, prioritize work flow and complete tasks with a high level of organization, responsibility, and efficiency

  • Proven ability to adapt in a faced paced, changing environment

  • Demonstrated proficiency in multiple business applications: MS Office, Word, Excel, PowerPoint & Outlook

  • Demonstrated ability to accept accountability and to work individually and as part of a team

  • Demonstrated strong problem solving and resolution skills

  • Team oriented leadership and influencing skills

  • Strong customer service skills with ability to build and maintain lasting relationships.

  • Able to perform basic calculations and mathematical figures

  • Ability to work extended or flexible hours as seasonal workloads require

Preferred Qualifications

  • Associate's degree or higher

  • Production agriculture and grain merchandising knowledge

  • Familiarity with SalesForce.com applications

Equal Opportunity Employer, including Disability/Vet.

Job Supply Chain Management

Primary Location US-KS-Lenexa

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: LEN00033