Cargill Customer Service in Lincoln, United Kingdom
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Job location: Witham St Hughs (Lincolnshire)
Cargill’s portfolio of refined vegetable oils allows our customers in food manufacturing, retail, catering and food services to create a wide range of tasty nutritious food products. We partner with our customers in order to develop innovative products and solutions together to help them meet their consumer’s requirements.
The role of the Customer Service Advisor is to maximize customer satisfaction and revenue by meeting supplier/ customer needs and expectations relating to contract execution and order fulfillment. The successful candidate will be the primary point of contact for all aspects related to contracts and inbound/ outbound domestic or EU deliveries. The position holder will deal with customer planning and contract scheduling and all customer after care such as complaint management, customer performance metrics and inputs on the customer account plans.
Manages and optimises contractual positions and the nomination of inbound and outbound counterparty obligations
Monitor order patterns, anticipating demand and scheduling and pro-actively inform suppliers and customers about contract balances and related information
Work closely with the commercial, planning and logistics teams to ensure that suppliers and customers delivery requirements can be met whilst maintaining an efficient and effective supply chain
Proactively informing suppliers and customers of any delays with deliveries and ensure minimal impact to suppliers/ customers
To act as a main point of contact for suppliers and customers for any queries including problem solving and any complaints
Efficient order processing
Ensure accurate information is inputted that supports demand and delivery forecasting and run reports for the customer service/ supply chain team.
Relevant University degree and or proven relevant customer services experience gained in a business to business environment
Knowledge and experience of customer services in a logistics and supply chain environment would be a distinct advantage
Excellent verbal and written communication skills in fluent English
PC literate with a good working knowledge of Microsoft Office and any other customer service systems
A confident and professional customer focused telephone and email manner
Ability to develop and maintain good working relationships with both customers and suppliers
Proven ability to prioritise and meet strict deadlines in a fast paced environment, whilst maintaining excellent attention to detail at all times
Understanding of customer needs and contract execution
Demonstrate a competent level of commercial/business understanding
Be self-motivated and an effective team player .
In return for your expertise and commitment, we will provide a fast paced stimulating environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Job Supply Chain Management
Primary Location United Kingdom-ENG-Lincoln
Req ID: LIN00141