Cargill Customer Service Representative in Mechelen, Belgium

Customer Service Representative

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Responsibility/Duty

Responsible for the management of customers’ orders, from order intake to

overdue recovering, in line with contract, procedure guidelines and customer expectations

Pro-actively follow ups all the key stages of an order such as availability check and regular

customer updates

Enable and manages adequate communication with Sales Support, Commercial team, and other

Supply Chain functions

Works with transportation, scheduling and escalation teams to resolve service

issues and expedite orders as defined by customer/contract requirements

Prevents overdue in checking daily information’s in SAP and Aforce systems, follows up

Overdue together with the account manager and sales support functions.

Assist with the creation and verification of credit/debit invoices for customers

Actively participates in the Customer Management Incident process as each situation requires

Actively participate to the forecasting process

Enforce all Supply Chain business rules and notify deviations (lead times, surcharges,

Communication flows, etc.)

Back up for other team members

Qualifications

Education(includes formal education, certifications, accreditations, etc.)

  • Bachelor’s degree

  • Suitable Language skills for the required area (at least one of the one below on top of English)

  • English (Mandatory)

  • French

  • German

  • Dutch

  • Italian

  • Spanish

Experience

  • 2 years of Customer Service or supply chain experience

  • Proficiency in Microsoft Office Package (Outlook, Excel, etc.)

Skills(applied knowledge and technical skills directly related to this position)

  • Demonstrated problem solving and decision making skills

  • Heart of Cargill Leadership (Integrity, Conviction & Courage)

  • Learning capacity (curious, adaptable, broad perspective,

  • Execution capacity (keen sense of priority, motivate for high performance and excellence, strong motivation, strong communication) - Ability to prioritize and make good decisions in times of urgency

  • Customer Focused

Job Supply Chain Management

Primary Location Belgium-VAN-Mechelen

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: MEC01108