Cargill HR Process Management and Client Experience – Fill-a-Job Leader in Mechelen, Belgium

HR Process Management and Client Experience – Fill-a-Job Leader

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Come join us!

Position Purpose

The HR Process Management and Client Experience – Fill-a-Job- Leader will further the Global HR Solutions Mission to: Accelerate business performance and growth through expert consultation and delivery of HR solutions to Cargill managers and employees.

This position will operationalize the Process, Data and Technology (PDT) Purpose by: Providing expert consulting and governance support across PDT and Service Delivery solutions.

Overall responsibilities of this position are in two primary areas: Executing the framework and approach to Process Management for all HR Processes and to lead the client centric governance model that focuses on the client experience filling a job. The Global HR Solutions Team has defined pillars focusing on a client centric approach to processes and experiences. The leader is responsible for the end-to-end delivery of all process related to filling a job such as Talent Acquisition, Onboarding and Global Mobility services.

As a member of the GHRS extended leadership team, this role will be responsible for leading the execution of the global Process Management Strategy. Based on the required skills and experience, this will include coaching, advising, mentoring and consulting other leaders who are responsible for the client-centric pillars and Process Managers for all activity relating to Process Management methodologies. This leader will ensure that the various process areas are articulated in an end-to-end global service delivery model, which is managed and measured against client centric metrics, working with the process managers who are responsible for processes that make up filling a job. The leader will define end to end metrics that measure the health of the process and the satisfaction of the client across the related process areas as well as the different participants from across the HR Operating model, including Contact Center services, internal and external vendors and Retained HR organizations.

While focused on Process Management, this role is responsible for maintaining and building upon the significant amount of relevant global Process related material and is responsible for providing the structure in which that material is maintained and measured for effectiveness.

Principal Accountabilities

40% Business Leader:

Process Management:

  • Educate on, monitor execution of and provide governance support for the HR Process Management Framework, including ‘must haves’ and the HR Service Catalogue

  • Lead an effective structure for maintenance and measurement of the Process Management Framework and approach covering

  • Process development

  • Process Improvement

  • Process deployment including the maintenance of Process documentation

  • Work with Moments-that-Matter Tower Leads and Process Managers, creating clear accountability and expectations for these roles to follow Process Management Framework

Client Experience – Fill-A-Job:

  • Work with the tower specific Process Managers to develop the integrated end-to-end view of services and strategies for managing, measuring and improving the client satisfaction of the service

  • Partner with Process Managers to identify projects to implement, processes to improve (according to the Continuous Improvement prioritization framework) and create business goals and objectives that produce cost and time efficiencies

35% Change Leader:

Embrace and champion change, lead with courage and conviction and build change capability

  • Ensure consistent change strategies across Process areas; engage and build commitment with appropriate groups that are critical to making change happen

  • Actively support and influence change management efforts to ensure successful process and process improvement execution

  • Respond with agility to changing business priorities

  • Responsible for strong stakeholder engagement with team members and leaders throughout the Businesses, Functions and HR globally

10% Culture Steward:

Build trust and act with integrity, engaging with and inspiring others, and building and sustaining a culture that creates competitive advantage for the business and brings to life HR strategy

  • Create and maintain a culture of Process and Continuous Improvement

  • Build strong relationships with HR solutions teams to understand key concerns and apply learnings to improve delivery

  • Act as thought leader and consultant for Process and Continuous Improvement efforts in CBS, GHRS, and HR level meetings

  • Build relationships with Global IT to influence and inform on technology solution requirements

  • Foster the GHRS Team Vision: Solution Driven. People Focused. Accelerating Business Performance

15% Value Leader

Demonstrate conceptual strength, passion for Process and Continuous Improvement, use data to make fact –based decisions, use relevant metric and ensure compliance

  • Develop and lead the Process Management network across GHRS in close collaboration with internal and external stakeholders

  • Partner with other Client Experience Leaders and Process Managers in establishing a roadmap and plan for the execution of process strategies related to Moments-that-Matter

  • Identifies and contributes to leading practices in customer centric HR service delivery by regularly engaging in professional forums, associations and networking opportunities; is looked to as a thought leader on customer centric HR Service Delivery both within and external to Cargill

  • Frequently assess the external marketplace and benchmarks to look for opportunities to enhance performance

  • Use results/data from client feedback to develop plans for improvement

  • Utilize reports and enforce operational practices, including quality audits, standard and ad hoc reports in order to identify issues and take actions to achieve performance goals and targets

  • Conduct trend analysis of data to provide qualitative assessments and provide insights for use by the HR Job Family and the Service Delivery providers

This position can be located in either the Twin Cities (Hopkins, Wayzata MN) offices; or, Bangalore, India office; or, Mechelen, Belgium office. If you are located outside of the Twin Cities, please apply to the position in your region.

Relocation will not be provided for this position.

Qualifications

Required Qualifications

  • Bachelor’s Degree

  • Five years of demonstrated experience and acumen in the related HR process areas (e.g., Talent Acquisition, Global Mobility, Onboarding, etc.)

  • Proven success in leading the development and implementation of strategies

  • Experience managing processes and delivery within a global context or with global components

  • Demonstrated experience learning, designing, and/or implementing new or improved people processes

  • Proven experience executing (through others) the building and/or integrating of new or existing processes

  • Demonstrated ability to support an environment that emphasizes client-focus, collaboration and interdependence

  • Expert knowledge in managing multiple, medium to large, cross functional teams or projects, and influencing senior level management

  • Demonstrated track record in taking initiative, working independently and handling multiple priorities simultaneously

  • Proven leader of both people and function and have been successful in engaging the organization through your compelling communication

  • Demonstrated leadership of people and process on a global scale or to a high standard with a large-scale country or regional focus through effective development, coaching and mentoring Deep understanding of the Fill-a-Job and Process Management areas including the tools required to support effective and efficient service delivery

  • Identified as a successful executor and adviser

  • Independent thinker and problem solver

  • Ability to influence without authority

  • Comfort dealing with ambiguity

  • Ability to coach up and encourage changes in behaviors

  • Strong drive for results with practical, result/outcome focused

  • Willingness to challenge the status quo and be tenacious in the pursuit of meaningful change

  • Able to effectively operate across different cultures

  • Customer/Client focus

  • Strong business acumen

  • Ability to operate at both the strategic and tactical level

  • Written and verbal fluency in English

Preferred Qualifications

  • Master’s or Bachelor’s Degree in related field

  • Certified Black Belt

  • A broad understanding of how Process, Data and Technology interact across the HR Service Catalog

  • Change Management and Communication Experience

  • Proven track record of translating business stakeholder needs and corporate requirements into effective products services or solutions

  • Demonstrated experience and acumen in driving compliance of HR Services Exposure to Applicant Tracking Systems, Onboarding Tools, HR Reporting Systems, etc. such as Taleo or SuccessFactors

  • Strong stakeholder management and influencing skills

  • Continuous Improvement Lean methodologies

Other relevant information

  • Up to 10% international travel

  • You have demonstrated high intellect combined with great leadership and interpersonal skills. Resilient and determined with sophisticated influencing abilities at all levels of the organization and a passion for delivery

Equal Opportunity Employer, including Disability/Vet.

Job Human Resources

Primary Location India-KA-Bangalore

Other Locations Region - North America, Belgium-VAN-Mechelen, US-MN-Hopkins

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: BAN02862