Cargill IT Business Relationship Manager in Mexico City, Mexico

IT Business Relationship Manager

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


Position Purpose & Summary

The Business Relationship Manager (BRM) is the customer face of the Global IT team. The BRM will define the demand for IT services in line with the Process, Data and Technology (PDT) strategy for the businesses/country they are supporting. They will be responsible to support the delivery of consistent end-to-end IT services, in line with the Business IT budget. They will do this through management of the portfolio of projects and service levels with regional delivery teams and 3rd party service providers. In order to bring competitive advantage to the business through IT solutions, the BRM will provide industry perspectives and innovative solutions to the business, aligned with enterprise architecture frameworks.

Overall this position ensures client satisfaction at the business/country level is met. This includes: strategy planning and portfolio management, business partnering, relationship & service management.

Principal Accountabilities

30% Business Partnering

  • Partners with IT Leadership, using deep IT knowledge and broad business knowledge, to develop and maintain a portfolio of services and solutions. Ensures integration across process, data, and technology for all solutions.

  • Provides central oversight of budget, risk management, strategic alignment of IT investments, demand and investment management.

  • Applies understanding of business partnering practices and procedures in leading the definition and execution of effective IT demand. Develops a deep understanding of business/country processes, pain points, needs, etc.

  • Educates business on process to regularly identify and evaluate events that could affect business/country performance while keeping alignment with Cargill policies.

  • Links business/marketplace trends with technology impacts on the business; communicates impacts to the business.

  • Acts as thought leader to business/country leadership members to pro-actively identify opportunities for continuous improvements across the business/country. Analyzes process breakdowns to ensure lessons are learned. Drives efficiencies with the regional delivery organizations.

  • Acts as a counselor and advisor within the business to ensure successful introduction of new solutions, technologies, and applications to enable business processes. Aligns all solutions with Enterprise Architecture framework.

30% Relationship and Service Management

  • Promotes collaboration across the IT service delivery teams and other BRMs to provide first class IT services to the business as one Global IT organization.

  • Creates a shared mindset and establishes contractual agreements (SLAs) with business/country leadership that specify expected outcomes, deliverables, and terms of engagement.

  • Integrates qualitative and quantitative metrics to create reports and scorecards for use in decision support.

  • Manages the IT budget for the business/country while sharing the value of IT services with stakeholders.

  • Expands and monitors integration across processes, data, and technology for all solutions in the business/country and those defined for the portfolio of services.

  • Builds and maintains a sustainable business relationship with business/country leaders as well as other corporate executives where appropriate.

20% Strategy Planning

  • Leads and provides broad guidance to the medium-long term business IT strategy and ensures overall alignment with business/country and PDT strategies.

  • Acts as a strategic counselor, leveraging industry trends for business partnering activities, while communicating the vision and strategic direction for delivery and investment of IT services and solutions.

  • Utilizes knowledge of industry trends to identify business problems that could benefit from a technology solution and opportunities to improve technology productivity and efficiency.

  • Identifies internal and external technology initiatives/trends that could affect the business and its ability to manage within its risk appetite. Facilitates an acceptable balance of risk and rewards by communicating tradeoffs to business/country leadership.

20% Portfolio Management

  • Maximizes value to the business/country for the IT spend.

  • Ensures business/country projects are added to the Strategic Portfolio so they are visible and aligned to Global IT.

  • Ensures the adoption and consistent use of processes and metrics.

  • Prepares realistic estimates of resource requirements and timelines needed to accomplish IT services and solutions.

  • Defines business/country requirements for all new initiatives. Discovers project opportunities and their overall concept, scope, sponsorship and value opportunity. Partners with IT internal/external suppliers to search for adequate solution. Monitors execution of projects by internal/external vendors. Removes obstacles in order to move the work forward.

  • Partners with business to make investment and divestiture recommendations within the portfolio.


Education, Experience, Skills

Minimum Required Qualifications

  • BA/BS in MIS, Business or equivalent experience.

  • 5 years of IT and business / industry work experience.

  • Demonstrated leadership skills in the areas of strategic planning and decision making, navigating ambiguity, and building trusting relationships.

  • Experience developing IT strategies and business plans.

  • Experience with Portfolio Management. Ability to guide business/country leadership with IT investment recommendations.

  • Ability to identify, clarify and promote the best value-delivering opportunities for IT investments and ensure that promised value is delivered.

  • Financial acumen. Ability to manage the creation and delivery of IT budgets. Working knowledge of NPV, ROGI, Balance Sheet, and P&L statements. Ability to define and user metrics (scorecards, trend analysis, etc.).

  • Demonstrated strong business acumen. Ability to identify BU/Function/Country needs, expectations and requirements for technology-based solutions. Demonstrated success in proactively solving business-related problems.

  • Drive for results. Ability to complete initiatives through Cargill Global IT and 3rd party vendors.

  • Demonstrated skills in applying IT industry knowledge to real-world business situations. Proactively seeks information and insights for industry, internal and external experts.

  • Demonstrated skills regarding influence, persuasion, communication, finance and organizational change.

  • Exceptional skills in presenting to all levels of leadership in large group settings as well as one-on-one interactions with Platform, BU and functional leaders. Communicates with impact. Strength in synthesizing complex issues in a succinct and clear manner.

  • Demonstrated interpersonal savvy capabilities: relates well to all kinds of people, builds appropriate rapport, ability to obtain results through influence and collaboration.

  • Demonstrated ability to manage through constructive conflict to deliver positive outcomes. Comfort with asking challenging and difficult questions to business and functional leaders.

  • Ability to translate process, data, and technology concepts into business terms.

  • Ability to move frequently between high-level strategic view to a tactical view.

  • Continuous improvement by continually identifying ways to improve processes or work structures.

  • Risk Management, such as the ability to anticipate IT related risks for the business and mitigate such risks.

  • Ability to travel up to 30%

  • Ability to speak English fluently (verbal and written format) to effectively communicate abstract, conceptual information.

Preferred Qualifications

  • Advanced degree (MBA, etc.)

  • Experience with capturing value of SAP or other ERP systems.

  • Experience working with internal and external IT service providers.

  • Knowledge of the SAP solutions in Cargill.

  • Experience in business process analysis and design.

  • Demonstrated experiences in leading teams through change, building and inspiring highly professional teams.

  • Six sigma or like disciplines.

Other relevant information to the position

This position is a great opportunity to build strong influencing skills while delivering results thru internal Cargill resources as well as Cargill 3rd party vendors not directly reporting to this position. With SAP already being deployed in the business, this position has an opportunity to continue on the journey of extracting value from SAP. This position is a part of the business/country leadership team and will have exposure to business/country leaders. The incumbent in this position will leverage the Cargill Business Partnering Competency Model to focus on individual development.

Intermediate level Competencies taken from the Business Partnering Competency Model

  • Business/Technology Integrator: IT Industry Knowledge; Strategy Planning; Thinks Broadly & Creatively; Navigates Ambiguity; Makes Decisions Strategically

  • Business Partner Value Creator Process Enabler: Business Acumen; Account Management; Solution Selling; Builds Trusting Relationships; Communicates with Impact

  • Value Creator: Defines & Uses Metrics; Continuous Improvement; Risk Management; Collaborates Across Boundaries

Global IT Knowledge: Portfolio Management; Project Management; IT Solutions Advocate

Job Information Technology

Primary Location MX-Mexico City

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: MEX00774