Cargill Customer Service Representative I in New Haven, Michigan

Customer Service Representative I

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Purpose & Summary:

The Customer Service Representative will be responsible for all business to business order management activities including accurate order entry, logistics, building product and customer knowledge, and ensuring on-time invoice follow through. This role will collaborate closely with other functions including Supply Chain, Sales, Master Data, and Cargill Transportation and Logistics. They will also be responsible for monitoring all daily reports as well as running other ad hoc reports as necessary. The Customer Service Representative will use best practices to make decisions that create a superior customer experience at the best cost for the business.

Principal Accountabilities:

45% Order Management: Process customers’ orders accurately and efficiently that are received via omni channels. Work with internal functions to ensure product availability and on-time delivery. Collaborate with customers to build behaviors that meet order guidelines (minimum pallet quantities, lead time, etc.). Ensure timely and accurate invoicing. Utilize communication and language skills to provide a superior customer experience.

35% Relationship Management: Provide daily interaction and information sharing with customers to ensure satisfaction of our products and services. Collaborate with appropriate functional partners to ensure flawless execution of the customer and brand promise. Engage in communications and problem resolution and provide adequate documentation and follow-up. Make decisions that support superior service at best cost. Identify the source of an issue and analyze the information to provide a solution that prevents future occurrences. Partner with a senior customer service representative to escalate more complex issues.

15% Tactical Expertise: Execute daily reporting to ensure on-time shipment and inventory accuracy. Manage EDI transactions. Maintain customers’ portals to support the order process. Monitor on-line ecommerce site and adjust orders as necessary.

5% Miscellaneous job duties as required.

Qualifications

Required Qualifications:

  • Associate’s degree or equivalent practical experience

  • Minimum 1 year of experience in Business to Business customer service, supply chain, or sales

  • Experience with problem solving and implementing solutions

  • Excellent communication skills both verbal and written with ability to effectively communicate and partner with multiple levels of the organization

  • Strong active listening skills

  • Demonstrated customer focused track record

  • Demonstrated ability to effectively navigate critical customer situations using strong interpersonal skills

  • Ability to problem solve and work with cross-functional teams

  • Ability to adapt and learn in a changing work environment while acting with a sense of urgency

  • Demonstrated Microsoft office suite proficiency

  • Proven ability to work/make decisions independently

  • Ability to work extended hours as needed (potential weekends and holidays) to support the ongoing needs of a 24/7 operation including participation in an on-call schedule.

  • Position requires business acumen including knowledge of functional integration and customer and business limitations

  • Demonstrated ability to manage multiple priorities and accountabilities

Preferred Qualifications:

  • Bachelor’s Degree

  • Ability to travel as needed

  • Demonstrated knowledge of SAP or similar ERP systems

  • Cross functional business knowledge

  • Process Orientation

  • Conflict resolution experience.

  • Knowledge of Cargill products, services, customer base and industry in relevant product line(s).

  • Experience working with virtual teams

Equal Opportunity Employer, including Disability/Vet.

Job Supply Chain Management

Primary Location US-MI-New Haven

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: NEW01364