Cargill Business Data Analyst SalesForce.com in Schiphol, Netherlands
Business Data Analyst SalesForce.com
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Business Data Analyst is responsible for representing the assigned business/function needs around Salesforce CRM application and pricing & quotation data processes and standards.
Supports the Cocoa & Chocolate organization with focused data management, process and consultancy for the use of Salesforce and Pricing (tool);
Is the primary point of contact for Salesforce.com users for new capability deployment, training needs, break/fix, and continuous improvement projects
Has an in depth understanding of sales, marketing and customer service processes, organizational structure and culture of Cargill or its businesses;
Partners with the Sales Process Improvement Lead to preserve the processes and Salesforce.com org design established during Project LEAP. Also, heavily engages with the Data & Analytics team in Cocoa & Chocolate for data standards, processes and quality metrics.
65% Data Processes & Data Management
Continually monitor, enforce and manage CRM data quality (working with business data & reporting analyst)
Ensure Data Management oversight
Create/Load (or provide load table to Cognizant) for Customer details (attributes) Products/Materials, Plants, Commercial Product Hierarchy)
Ensure data process is followed for SFDC and ERPs to stay in sync
Identify data quality issues to escalate to the appropriate team(s)
Ensure other data elements are maintained – i.e.: cases, account plans, news
Responsible to load all required Data for Pricing tool – Master Data, production data, costing data, etc.
Create and maintain business pricing data for Pricing tool
Create and maintain master data for Pricing tool
20% Customer Relationship Management (CRM – SFDC)
Partner with businesses and Sales Process Improvement Lead to identify opportunities for improved efficiency and effectiveness of Customer Sales, Service and Marketing teams to drive adoption and value capture of solutions in the scope of CRM.
Manage Salesforce.com projects while working with appropriate 3rd party and internal resources to ensure that projects are delivered on time, in budget and in scope.
Understand Cargill’s Customer Facing solutions and how they help to enable the business strategic plan
Knowledge Management to include: training users, updating documentation, engaging Sales Process Improvement Lead, Global IT resources and business uses for training assistance
10% Functional System Administration
Ensure User Stories and user requirements match desired enhancements and actual deliverables meet business requirements of the Salesforce CRM and pricing applications;
Triage assigned business/functions users break/fix issues and determine the appropriate resolution path (training, process, system update, project, etc.)
5% Stakeholder management
- Responsible for the communication and enforcement of Cargill CCC and FIBI’s Salesforce Org Governance policies and procedures to help maintain and ensure architectural integrity.
Minimum Required Qualifications
Education: 4-year College degree
Experience: 3 years salesforce.com experience to include at least one year as an administrator and/or business analyst
Full competency of MS Excel and/or Access and other SFDC ETL Tools (Data Loader, Informatica, etc.)
Develop custom objects, fields and formulas, custom reports, dashboards, workflows, validation rules etc.
Import and Clean Data using different API tools
gather/analyze requirements and map them to solutions that leverage Salesforce functionality
work with users to troubleshoot issues
coordinate and participate in testing prior to rollout of enhancements and modifications
independently manage time, prioritize projects, and manage multiple stakeholders
think broadly and understand the impact of changes to multi-tenant global environment
communicate effectively and influence stakeholders at multiple levels with different levels of understanding of salesforce.com
use creativity to find solutions to complex business problems
Change management skills
Understanding of and ability to work in Salesforce.com Ecosystem
Attention to detail and ability to do rigorous testing
Self-motivated and self-directed to take action to accomplish goals and keep impacted people informed
Effective communication skills - written and verbal
Ability to take expressed business needs and convert into requirements or Agile stories and utilize creativity to apply the right solution or configuration to achieve desired outcomes
Strong teamwork with a small group to accomplish time sensitive projects
Ability to embrace a diverse work environment and manage conflicting priorities
Ability to influence people and communicate across multiple business levels
Demonstrated Project management skills
Ability to work early morning/late night hours to accommodate global time zones.
Full knowledge and understanding of SFDC Lightning
Admin Certification 201
Advanced Admin Certification 211
Full knowledge and understanding Sales Cloud
Implementation/Support of Salesforce.com CPQ Solutions
Management of Complex Multi-level and Global SFDC Org
User/Admin of Exact Target/Marketing Cloud
Development on Apex, Java, CSS, Visualforce or Lightning Component Framework
Interested? Then make sure to send us your CV and cover letter in English today.
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Job Information Technology
Primary Location Netherlands-NH-Schiphol
Job Type Standard
Shift Day Job
Req ID: SCH02548