Cargill Strategic Customer Account Advisor in Shanghai, China

Strategic Customer Account Advisor

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


Position Purpose & Summary

Cargill Metals Supply Chain (CMSC) works with customers in the global trading, distribution and processing of raw materials and steel products. These products include: iron ore, billets, hot rolled, cold rolled, coated products, wire-rods, bars and sections. From its offices worldwide, it serves miners, mills, processors and end users.

The steel industry is going through a period of disruptive change. Ever increasing complexity, global overcapacity in steel, the commodity super cycle, extreme volatility in both raw material and steel prices are just some of the challenges reshaping the industry and creating opportunities for CMS to play a major role in the industry’s evolution.

CMS strategy is focused on the needs and interests of our strategic customers in China. We have a strong conviction that there is a lot of unmonetized value within the China Steel Industry and we believe that we can help our customers to unlock this value by partnering with us to create tailored solutions to help them succeed.

Principal Accountabilities

35% Understand customer’s need

  • Connect the dots: Required to understand Cargill Metal’s trading, risk management and operating model to be able to connect the dots between Cargill’s capabilities and the needs of the customer to understand what types of solution Cargill can viably develop and deliver profitably on a risk adjusted basis.

  • Understanding and analyzing customer supply chain, businesses and market risk exposures, to structure and price customised risk management solutions.

  • End-to-end customer relationship management from client on-boarding to credit due-diligence to operational set-up/support to trade execution.

  • Understand and analyze customer supply chain, businesses and market risk exposures, to serve as input for solution development.

35% Effectively sell solutions to the customers and manage customers’ needs and expectations

  • Develop a long term and mutually beneficial relationship with customers’ persons in charge

  • Manage the relationship of Cargill with customers. This includes client on-board and credit due-diligence

  • Manage customers’ expectations and credit risk under adverse circumstances

  • Lead to sell strategic solutions to customers in a project manner

  • Coordinate with and leverage internal teams to execute well-packed solutions with customers

20% Gather market and customer information and provide feedback on market trends

  • Collect relevant middle term to long term insights of both traders and producers and understand the trend of the market

  • Bring new or uncommodized insights to Cargill’s commercial as well as trading businesses through leveraging the customer relationships

10% Active contribution to product line and BU project or business initiatives


Education, Experience, Skills

Required Qualifications

  • Experience with one or more of the following:

  • Derivatives/Physical trading;

  • Marketing strategy;

  • Fundamental analysis

  • Solutions design, trading and sales

  • 5-7 years of relevant experience, preferably in commodities or infrastructure and business with steel mills

  • Experience working in steel and/or metals businesses

  • Excellent presentation, oral and written communication skills in both English and Mandarin. Ability to communicate complex issues in a clear manner.

  • Communicate effectively both internally and externally.

  • Strategic thinker with ability to influence ideas convincingly and champion for action

  • Project management and account management experience is desired

  • Has a track record of building and maintaining customer relationship at multiple levels in an organization

  • Effective interpersonal skills in a matrix environment that requires ability to influence across organizational / functional boundaries and constituencies in a diverse workplace

  • Demonstrated cross cultural agility

  • Able to multi-task and prioritize tasks

  • Team player, high degree of initiative and ability to work independently

Preferred Qualifications

  • Degree in economics, business, science and technology or similar discipline

  • Experience in consulting work experience

  • Experience in a multi-national corporation or foreign owned experience

  • Experience in structured product trading, structuring and sales

  • Experience in option trading

  • Understanding of trading and risk management

Other relevant information to the position

The candidate will have the opportunity to work across multiple teams within the Cargill Metal’s China business given the need to execute solutions together with multiple teams. The candidate will have the opportunity to interact with other relevant teams within Cargill China (e.g. TSF, etc.) on a need basis. To role provides the opportunity to collaborate with and learn from individuals in numerous other disciplines – finance, solutions and structuring, trade execution, risk, middle office, credit, law, etc. The candidates will also have the opportunity to interact with Senior Management of Cargill Metals customers as well as internal Cargill senior stakeholders.

Job Trading & Merchandising

Primary Location China-Shanghai

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: SHA00805