Cargill Global Travel Support Analyst in Sofia, Bulgaria

Global Travel Support Analyst

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Support the Travel Profile Integrity Manager in executing the necessary data integration support for BCD solutions and technology. The primary objectives are to support and troubleshoot issues, to ensure the integrity of the traveler profiles and support the travelers’ ability to access the travel technology tools used globally in the end to end process (TripSource: Profile Management, Travel Portal, Online Booking Tools, etc.).

Principal Accountabilities

50% Responsible for managing and monitoring global supporting channels available for the business travelers of the company:

  • Troubleshoot and direct for resolution requests related to the processes in scope (TS:PM profile availability, Travel Portal/OLBT access, etc.)

  • Monitor resolution and drive ad-hoc escalations

  • Provide guidance on user requests related to Cargill Global Travel and Entertainment Program

  • Provide proactive approach for in-depth resolution of common issue types

  • Share and implement ideas for improvement

  • Regular update on travel support process documentation

  • Update global content on travel portal page

  • Support data and system management activities

50% Assist in supporting the integrity of TS:PM profiles and global HR data feed sustainability

  • Support the Travel Profile Integrity Manager in executing business processes

  • Support the Travel Profile Integrity Manager in new country integrations, change management activities, process updates, etc.

  • Generate and analyze reports from the HR and TS:PM profile databases

  • Monitor and analyze TS:PM profile error logs

  • Regular update on TS:PM profile process documentation

Qualifications

Minimum Required Qualifications

  • Bachelor’s Degree in Commerce, Business Administration, Accounting or other business-related field

  • Total business experience of 2-3 years in general business, or similar experience including data analysis & reporting and/or customer service support

  • Fluent in English, both verbal and in writing; very good communication skills are required

  • Advanced in computer skills including Windows (Outlook, Excel, Word, PowerPoint)

  • Problem-solving skills with an ability to identify and resolve problems in a timely manner

  • Detail oriented, strong organizational and time management skills

  • Strong personal initiative and ability to explore and work with limited supervision

  • Able to adapt to change and learn quickly

Preferred Qualifications

  • IT troubleshooting skills

  • Exposure to a dynamic international environment

  • Strong sense of ownership and follow-through

  • Experience in working with internationally located virtual team is an advantage.

  • Experience in MS Excel data analysis

Interested? Then make sure to send us your CV and cover letter in English today.

Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Job Strategic Sourcing & Procurement

Primary Location BG-08-Sofia

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: SOF01301